Orders and products

What does Cutvex sell?

We sell gas-powered chainsaws, including top-handle chainsaws and professional gas chainsaws.

How do I choose the right chainsaw?

Check the description and details on each product page. If you are not sure, email support@cutvex.store or call +1 410-889-0071 and we will help you choose.

Where do my orders ship from?

Orders ship from our warehouse in Baltimore, Maryland.

Can I cancel or change my order?

Yes, if it has not yet shipped. Email support@cutvex.store with your order number as soon as possible. After it ships, you can use our return process. A delivery address can be changed only before the order ships.

Do I need to be 18 to order?

Yes. You must be at least 18 years old to place an order. Chainsaws are dangerous tools, so please read the owner’s manual and all safety instructions before use.

Shipping

Where do you deliver?

We deliver to addresses in all 50 U.S. states and Washington, D.C. We do not currently deliver internationally or to U.S. territories.

Is shipping free?

Yes. Standard shipping is free on all orders within the United States.

How long does delivery take?

Orders are usually handled in 1–3 business days, and transit takes 4–7 business days, so most orders arrive in 5–10 business days. These are estimates, not guarantees. Carrier delays, weather, and holidays can add time, and delivery to Alaska and Hawaii can take longer. See our Shipping Policy.

How can I track my order?

When your order ships, we email you a shipping confirmation with carrier details and tracking where available. If you have not received it within 4 business days of ordering, email us.

Returns and payment

What is your return policy?

You can return an eligible, unused item within 30 days of delivery. Contact us first and we will send return instructions. There is no restocking fee. For standard returns the customer pays return shipping; if an item arrives damaged, defective, or incorrect, return shipping is free. Refunds go to your original payment method within 10 business days after we receive and inspect the item. See our Return & Refund Policy.

Can I exchange an item for a different model?

We do not offer direct exchanges. Return the original item and place a new order for the model you want. If an item arrives damaged, defective, or incorrect, we will replace it.

What if my order arrives damaged or incorrect?

Take photos and email support@cutvex.store within 7 days of delivery with your order number. We will send a replacement or refund you in full.

What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard, and American Express) and PayPal. The options available to you are shown at checkout. See our Payment Policy.

Contact

How can I contact customer support?

Email support@cutvex.store or call +1 410-889-0071, Monday – Friday, 9:00 AM – 5:00 PM ET. Please include your order number so we can help you faster. Our address is 410 E North Ave, Baltimore, MD 21202, USA.